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  4. Consumer Telephone Service Standards Bill
November 3, 2022 United Kingdom

Consumer Telephone Service Standards Bill

257 0
A Bill to provide for maximum waiting times for customers who are contacting providers of utilities and certain other services by telephone; to require such companies to ensure that customers can speak to a person within that maximum waiting time; to restrict the use of automated menus on telephone services offered by such companies; to provide for financial penalties for companies that fail to meet these standards; and for connected purposes.
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